e-Government Website Accessibility: In-Depth Evaluation of Saudi Arabia and Oman

This paper explores three main areas, firstly, website accessibility guidelines; secondly, website accessibility tools and finally the implication of human factors in the process of implementing successful e-Government websites. It investigates the issues that make a website accessible and explores the importance placed on web usability and accessibility with respect to e-Government websites. It briefly examines accessibility guidelines, evaluation methods and analysis tools. It then evaluates the web accessibility of e-Government websites of Saudi Arabia and Oman by adapting the ‘W3C Web Content Accessibility Guidelines’. Finally, it presents recommendations for improvement of e-Government website accessibility.