Establishing key elements for handling in-service information and knowledge

In-Service support is an increasingly important part of product lifecycles in particular for complex high value, low number products such as in the Aerospace sector. Although there is a significant predicted increase for in-service products the overall in-service experience is expected to decrease increasing the pressure upon design repair engineering teams. There is additional requirement to capture and transfer expertise, thus innovative knowledge management is required to continue to support this activity. It is important to understand explicit knowledge for In-Service design repair and two pilot audits are conducted. Approaches for the effective transfer of information and knowledge for reuse are discussed including the use of spatial information visualisation or visual information elements to present In-Service knowledge. The application of human computer interaction principles and organisation of information by temporal product theme is discussed together with its potential in document content understanding. The purpose is to understand aerospace In-Service repair design knowledge elements and to suggest the applying new methods for developing knowledge management support.