Business logistics management : planning, organizing, and controlling the supply chain

I. INTRODUCTION AND PLANNING. 1. Business Logistics-A Vital Subject. 2. Logistics Strategy and Planning. II. CUSTOMER SERVICE GOALS. 3. The Logistics Product. 4. Logistics Customer Service. 5. Order Processing and Information Systems. III. TRANSPORT STRATEGY. 6. Transport Fundamentals. 7. Transport Decisions. IV. INVENTORY STRATEGY. 8. The Storage and Handling System. 9. Forecasting Logistics Requirements. 10. Inventory Policy Decisions. 11. Purchasing and Supply Scheduling Decisions. 12. Storage and Handling Decisions. V. LOCATION STRATEGY. 13. Facility Location Decisions. 14. The Network Planning Process. VI. ORGANIZATION AND CONTROL. 15. Logistics Organization. 16. Logistics Audit and Control.