The Handbook of Logistics and Distribution Management

part 1 concepts of logistics and distribution 1 introduction to logistics and distribution introduction scope and definition historical perspective importance of logistics and distribution logistics and distribution structure summary 2 integrated logistics and the supply chain introduction the total logistics concept planning for distribution and logistics the financial impact of logistics globalization and integration integrated systems competitive advantage through logistics logistics and supply chain management summary 3 customer service and logistics introduction the importance of customer service the components of customer service two conceptual models of service quality developing a customer service policy levels of customer service measuring customer service the customer service explosion summary 4 channels of distribution introduction physical distribution channel types and structures channel selection third party or own account? different services that are offered key drivers for third-party distribution key issues in third-party distribution and logistics fourth-party logistics summary 5 key issues and challenges for logistics introduction the external environment manufacturing and supply distribution retailing the consumer summary part 2 planning for logistics 6 planning framework for logistics introduction pressures for change strategic planning overview logistics design strategy product characteristics the product life cycle packaging unit loads summary 7 logistics processes introduction the importance of logistics processes key logistics processes approach tools and techniques summary 8 logistics network planning introduction