Performance measurement system design

19953,195 citationsJournal Article

Authors

Abstract

The importance of performance measurement has long been recognized by academics and practitioners from a variety of functional disciplines. Seeks to bring together this diverse body of knowledge into a coherent whole. To ensure that the key issues are identified, focuses on the process of performance measurement system design, rather than the detail of specific measures. Following a comprehensive review of the literature, proposes a research agenda.

Topics & Keywords

Accounting and Organizational Management Customer Service Quality and Loyalty Information Technology Governance and Strategy

Publication Details

Published in: International Journal of Operations & Production Management

Volume 15, Issue 4, pp. 80-116

DOI: 10.1108/01443579510083622

Field-Weighted Citation Impact: 12.45

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Performance measurement system design

Authors

Abstract

Topics & Keywords

Publication Details