Standards for online communication : publishing information for the internet/World Wide Web, help systems/corporate intranets

Defining the Process. ANALYZING YOUR INFORMATION NEEDS. Learning About Your Users' Information Needs. Determining the Stages of Use. Categorizing Information Needs. Recognizing the Implications of Design Research. DESIGNING YOUR ONLINE SYSTEM. Structuring Your Online System. Adding Hypertext Links. Structuring Your Topics. Testing Your Design and Implementation. Choosing the Right Tools. IMPLEMENTING YOUR DESIGN. Designing the Information Interface. Ensuring Accessibility. Providing Navigation Aids. Composing Your Topics. Writing for Readability. Adding Graphics. Moving Forward with Multimedia. Appendices. Index.