User and task analysis for interface design

Preface. About the book. Acknowledgments. Chapter 1: Introducing User and Task Analysis for Interface Design. PART 1: UNDERSTANDING THE CONTEXT OF USER AND TASK ANALYSIS. Chapter 2: Thinking about Users. Chapter 3: Thinking about Tasks. Chapter 4: Thinking about the Users' Environment. Chapter 5: Making the Business Case for Site Visits. PART 2: GETTING READY FOR SITE VISITS. Chapter 6: Selecting Techniques. Chapter 7: Setting Up Site Visits. Chapter 8: Preparing for the Site Visits. PART 3: CONDUCTING THE SITE VISIT. Chapter 9: Conducting the Site Visit-Honing Your Observation Skills. Chapter 10: Conducting the Site Visit-Honing Your Interviewing Skills. PART 4: MAKING THE TRANSITION FROM ANALYSIS TO DESIGN. Chapter 11: Analyzing and Presenting the Data You Have Collected. Chapter 12: Working Toward the Interface Design. Chapter 13: Prototyping the Interface Design. Chapter 14: User and Task Analysis for Documentation and Training. Bibliography. Appendix A: Template for a Site Visit Plan. Appendix B: Resources. Appendix C: Guidelines for User-Interface Design. Index.