Facilitate Successful Cross-Organisational Business Processes - A Business Case

The objective of our research project is to learn from an identified real life business case in the form of a running inter-organisational collaboration. The aim of the research task is to facilitate cross-organisational business processes (CBPs) under consideration of aspects of ergonomics in order to provide adequate work procedures for employees in SMEs. The chosen approach addresses technical and human aspects, respectively. The latter are to cause severe tensions between entrepreneurs and employees working in inter-organisational settings e.g by intransparency of the whole value chain process and lack of shared vision and knowledge. Therefore, the goal is to design a holistic and interdisciplinary framework for research and to identify some leverage points for collaborational work. Starting point is the analysis of the business scenario at hand. The paper intends to present the chosen approach and wants to discuss hitherto existing lessons learned.