Organizational change, learning and metrics: hard and soft ways to effective organizational change

Purpose To explore the nature of learning in organizations. To link organizational change to learning. Design/methodology/approach The article looks initially at some historical factors before getting into practical issues. Findings Learning and organizational change need to be linked. The use of the Organizational Capability Survey is outlined. Practical implications The article shows how an Organizational Capability Survey can be used. It also alludes to the use of web‐based approaches. Originality/value The article will be of value to anyone in organizations struggling with major change.