Training and Effective Employee Information Technology Use

Using longitudinal survey data from a matched sample of 94 administrative employees across a range of job levels in an organization that was implementing a Web-based enterprise-wide resource planning software system, the authors examined the relationships between technology training and employees’ acceptance and preparation for mandated technology use. Structural equation analyses indicated that employees’ beliefs about resources to support use of new software mediated the relationship between technology training and intention to use new software outside of formal training and prior to mandated use. Theoretical and practical implications are discussed.