DISTINGUISHING THE EFFECTS OF FUNCTIONAL AND DYSFUNCTIONAL CONFLICT ON STRATEGIC DECISION MAKING: RESOLVING A PARADOX FOR TOP MANAGEMENT TEAMS.

19962,440 citationsJournal Article

Authors

Allen C. Amason · Mississippi State University

Abstract

Top management teams make strategic decisions, and the products of their decision making influence organizational performance. However, a subtle paradox is embedded in this relationship. This study focuses on conflict as the crux of this paradox and provides evidence from two different samples of conflict's consistent yet contradictory effects on decision quality, consensus, and affective acceptance.

Topics & Keywords

Conflict Management and Negotiation Innovation and Knowledge Management Team Dynamics and Performance

UN Sustainable Development Goals

Peace, Justice and strong institutions

Publication Details

Published in: Academy of Management Journal

Volume 39, Issue 1, pp. 123-148

DOI: 10.2307/256633

Field-Weighted Citation Impact: 98.23