Pressed for results – an action learning project in practice

Action learning can be used as a vehicle of change as well as for personal development. This article explores the initial analysis of organisational issues and outcomes desired by the client organisation. The overall requirement was to select and apply a method of change and development which would help increase revenue, reduce costs and improve quality, while retaining staff numbers and motivation. The article describes the adoption and application of classic action learning within an old‐established world‐renowned organisation. Although this was a large‐scale project, the nature and culture of the organisation meant that ownership had to be local and the intervention handled with sensitivity. The successful results demonstrate the continuing effectiveness of Professor Revans’ concepts and methodology.