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Defining and measuring patient satisfaction with medical care

19831,262 citationsJournal Article

Authors

John E. Ware · RAND Corporation

Mary K. Snyder · RAND Corporation

Wendy Wright · RAND Corporation

Allyson Ross Davies · RAND Corporation

Topics & Keywords

Patient Satisfaction in Healthcare Customer Service Quality and Loyalty Healthcare Policy and Management

Publication Details

Published in: Evaluation and Program Planning

Volume 6, Issue 3-4, pp. 247-263

DOI: 10.1016/0149-7189(83)90005-8

Field-Weighted Citation Impact: 21.59

Defining and measuring patient satisfaction with medical care | Researchclopedia