Researchclopedia

Research Researchers Institutions Topics Submit About

Command Palette

Search for a command to run...

Researchclopedia

Research Researchers Institutions About

© 2026 Researchclopedia. Powered by OpenAlex under CC0 license.

Back to research

Critical service logic: making sense of value creation and co-creation

20122,461 citationsJournal Article

Authors

Christian Grönroos · Hanken School of Economics

Päivi Voima · Hanken School of Economics

Topics & Keywords

Service and Product Innovation Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification

Publication Details

Published in: Journal of the Academy of Marketing Science

Volume 41, Issue 2, pp. 133-150

DOI: 10.1007/s11747-012-0308-3

Field-Weighted Citation Impact: 184.50

Critical service logic: making sense of value creation and co-creation | Researchclopedia