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Contact management and customer loyalty

2003110 citationsJournal Article

Authors

Henry Jones · Academic Rights Press (United Kingdom)

Jillian Dawes Farquhar · Academic Rights Press (United Kingdom)

Topics & Keywords

Customer Service Quality and Loyalty Consumer Retail Behavior Studies Technology Adoption and User Behaviour

Publication Details

Published in: Journal of Financial Services Marketing

Volume 8, Issue 1, pp. 71-78

DOI: 10.1057/palgrave.fsm.4770108

Field-Weighted Citation Impact: 8.37

Contact management and customer loyalty | Researchclopedia