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Empirical research in on-line trust: a review and critical assessment

2003826 citationsReview

Authors

Sonja Grabner‐Kräuter · Institute for Interdisciplinary Studies of Austrian Universities

Ewald A. Kaluscha · University of Klagenfurt

Topics & Keywords

Technology Adoption and User Behaviour Customer Service Quality and Loyalty Digital Marketing and Social Media

UN Sustainable Development Goals

Partnerships for the goals

Publication Details

Published in: International Journal of Human-Computer Studies

Volume 58, Issue 6, pp. 783-812

DOI: 10.1016/s1071-5819(03)00043-0

Field-Weighted Citation Impact: 33.92

Empirical research in on-line trust: a review and critical assessment | Researchclopedia