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CLASSIFICATION AND IMPORTANCE OF OPERATIONS MANAGEMENT. Operations Management in Corporate Profitability and Competitiveness. Types and Characteristics of Manufacturing Systems. Types and Characteristics of Service Systems. OPERATIONS PLANNING AND CONTROL. Forecasting for Operations. Inventory Planning and Control. Material Requirements Planning. Linear Programming--A Methodological Overview. Planning Production in Aggregate Terms. Simulation Analysis--A Methodological Overview. Operations Management. Quality Assurance. Statistical Quality Control Methods. Japanese Manufacturing Systems. DESIGN OF OPERATIONAL SYSTEMS. Product/Process Design and Technological Choice Supplement: Capital Costs and Investment Criteria. Waiting Line Models and Applications to Service System Design. Capacity Planning. Locating and Distribution. Design of Processes, Jobs, and Work Measurement. Facility Layout and Assembly Line Balancing. Multicriteria Decisions--A Methodological Overview. OPERATIONS STRATEGY AND THE FIRM. Framework for Operations Strategy Formulation. Implementing Operations Strategy. SYNTHESIS AND CONCLUSIONS. Operations Systems of the Future. Appendices. Tables.