Apprenticing with the customer

1995194 citationsJournal Articlebronze Open Access

Authors

Hugh Beyer · Synergy Enterprises (United States)

Karen Holtzblatt · Synergy Enterprises (United States)

Abstract

A new computer system changes how its customers work. Designing such a system requires intimate knowledge of customers' work and motives to ensure that the system supports them well. The creation of a new system implicitly means designing the new work practice it will support.

Topics & Keywords

Software Engineering Techniques and Practices Information Systems Education and Curriculum Development Usability and User Interface Design

Publication Details

Published in: Communications of the ACM

Volume 38, Issue 5, pp. 45-52

DOI: 10.1145/203356.203365

Field-Weighted Citation Impact: 19.11

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Apprenticing with the customer

Authors

Abstract

Topics & Keywords

Publication Details