Researchclopedia

Research Researchers Institutions Topics Submit About

Command Palette

Search for a command to run...

Researchclopedia

Research Researchers Institutions About

© 2026 Researchclopedia. Powered by OpenAlex under CC0 license.

Back to research

A typology of retail failures and recoveries

1993867 citationsJournal Article

Authors

Scott W. Kelley · University of Kentucky

Karina Hoffmann · University of North Carolina Wilmington

Mark A. Davis · University of Kentucky

Topics & Keywords

Customer Service Quality and Loyalty Consumer Retail Behavior Studies Psychology of Social Influence

UN Sustainable Development Goals

Industry, innovation and infrastructure

Publication Details

Published in: Journal of Retailing

Volume 69, Issue 4, pp. 429-452

DOI: 10.1016/0022-4359(93)90016-c

Field-Weighted Citation Impact: 7.38

A typology of retail failures and recoveries | Researchclopedia