Online Course Delivery: An Empirical Investigation of Factors Affecting Student Satisfaction

The authors investigated potential factors impacting students’ satisfaction with online course delivery using business students as participants. The findings suggest that the student who would be more satisfied with the delivery of online courses fits the following profile: graduate, married, resides more than 1 mile away from campus, and male. Other factors found to influence student satisfaction include the appropriateness of the course being offered online and the degree of familiarity with it. Lastly, the study provides insights into students’ attitudes toward the blended course delivery mode.