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Public transit user satisfaction: Variability and policy implications

2008514 citationsJournal Articlegreen Open Access

Authors

Yannis Tyrinopoulos · Centre for Research and Technology Hellas

Constantinos Antoniou · National Technical University of Athens

Topics & Keywords

Transportation Planning and Optimization Urban Transport and Accessibility Customer Service Quality and Loyalty

Publication Details

Published in: Transport Policy

Volume 15, Issue 4, pp. 260-272

DOI: 10.1016/j.tranpol.2008.06.002

Field-Weighted Citation Impact: 15.10

Public transit user satisfaction: Variability and policy implications | Researchclopedia