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Technology Infusion in Service Encounters

20001,527 citationsJournal Article

Authors

M. J. Bitner · Arizona State University

Stephen W. Brown · Arizona State University

Matthew L. Meuter · Villanova University

Topics & Keywords

Customer Service Quality and Loyalty Service and Product Innovation Technology Adoption and User Behaviour

UN Sustainable Development Goals

Industry, innovation and infrastructure

Publication Details

Published in: Journal of the Academy of Marketing Science

Volume 28, Issue 1, pp. 138-149

DOI: 10.1177/0092070300281013

Field-Weighted Citation Impact: 66.49

Technology Infusion in Service Encounters | Researchclopedia