Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction

19981,618 citationsJournal Article

Authors

Abstract

Christopher D. Ittner, David F. Larcker, Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction, Journal of Accounting Research, Vol. 36, Studies on Enhancing the Financial Reporting Model (1998), pp. 1-35

Topics & Keywords

Auditing, Earnings Management, Governance Accounting and Organizational Management Customer Service Quality and Loyalty

UN Sustainable Development Goals

Decent work and economic growth

Publication Details

Published in: Journal of Accounting Research

Volume 36, pp. 1-1

DOI: 10.2307/2491304

Field-Weighted Citation Impact: 41.64