Researchclopedia

Research Researchers Institutions Topics Submit About

Command Palette

Search for a command to run...

Researchclopedia

Research Researchers Institutions About

© 2026 Researchclopedia. Powered by OpenAlex under CC0 license.

Back to research

Understanding customer experiences in online blog environments

2011204 citationsJournal Article

Authors

Hsuan Yu Hsu · National Central University

Hung‐Tai Tsou · MingDao University

Topics & Keywords

Digital Marketing and Social Media Customer Service Quality and Loyalty Technology Adoption and User Behaviour

UN Sustainable Development Goals

Industry, innovation and infrastructure

Publication Details

Published in: International Journal of Information Management

Volume 31, Issue 6, pp. 510-523

DOI: 10.1016/j.ijinfomgt.2011.05.003

Field-Weighted Citation Impact: 20.24

Understanding customer experiences in online blog environments | Researchclopedia