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The Influence of Store Environment on Quality Inferences and Store Image

19941,510 citationsJournal Article

Authors

Julie Baker · The University of Texas at Arlington

Dhruv Grewal · University of Miami

A. Parasuraman · University of Miami

Topics & Keywords

Consumer Retail Behavior Studies Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification

Publication Details

Published in: Journal of the Academy of Marketing Science

Volume 22, Issue 4, pp. 328-339

DOI: 10.1177/0092070394224002

Field-Weighted Citation Impact: 18.22

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