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Patient satisfaction: A review of issues and concepts

19971,665 citationsReview

Authors

John Sitzia · Worthing Hospital

Neil Wood · University of Chichester

Topics & Keywords

Patient Satisfaction in Healthcare Customer Service Quality and Loyalty Healthcare Policy and Management

Publication Details

Published in: Social Science & Medicine

Volume 45, Issue 12, pp. 1829-1843

DOI: 10.1016/s0277-9536(97)00128-7

Field-Weighted Citation Impact: 32.72

Patient satisfaction: A review of issues and concepts | Researchclopedia