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The development of an e-travel service quality scale

2007470 citationsJournal Article

Authors

Chaang-Iuan Ho · Chaoyang University of Technology

Yi-Ling Lee · Chaoyang University of Technology

Topics & Keywords

Customer Service Quality and Loyalty Digital Marketing and Social Media Technology Adoption and User Behaviour

Publication Details

Published in: Tourism Management

Volume 28, Issue 6, pp. 1434-1449

DOI: 10.1016/j.tourman.2006.12.002

Field-Weighted Citation Impact: 24.63

The development of an e-travel service quality scale | Researchclopedia