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Service consumption criticality in failure recovery

1998250 citationsJournal Article

Authors

Cynthia Webster · Mississippi State University

D.S. Sundaram · Black Hills State University

Topics & Keywords

Customer Service Quality and Loyalty Technology Adoption and User Behaviour Outsourcing and Supply Chain Management

Publication Details

Published in: Journal of Business Research

Volume 41, Issue 2, pp. 153-159

DOI: 10.1016/s0148-2963(97)00004-0

Field-Weighted Citation Impact: 12.49

Service consumption criticality in failure recovery | Researchclopedia