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Consumer perceived value: The development of a multiple item scale

20016,273 citationsJournal Article

Authors

Jill Sweeney · University of Western Australia

Geoffrey N. Soutar · University of Western Australia

Topics & Keywords

Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification Environmental Sustainability in Business

Publication Details

Published in: Journal of Retailing

Volume 77, Issue 2, pp. 203-220

DOI: 10.1016/s0022-4359(01)00041-0

Field-Weighted Citation Impact: 33.83

Consumer perceived value: The development of a multiple item scale | Researchclopedia