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The dimensionality and antecedents of emotional labor strategies

20041,266 citationsJournal Article

Authors

James M. Diefendorff · Louisiana State University

Meredith H. Croyle · Louisiana State University

Robin H. Gosserand · Louisiana State University in Shreveport

Topics & Keywords

Emotional Labor in Professions Work-Family Balance Challenges Job Satisfaction and Organizational Behavior

UN Sustainable Development Goals

Decent work and economic growth

Publication Details

Published in: Journal of Vocational Behavior

Volume 66, Issue 2, pp. 339-357

DOI: 10.1016/j.jvb.2004.02.001

Field-Weighted Citation Impact: 30.23

The dimensionality and antecedents of emotional labor strategies | Researchclopedia