Researchclopedia

Research Researchers Institutions Topics Submit About

Command Palette

Search for a command to run...

Researchclopedia

Research Researchers Institutions About

© 2026 Researchclopedia. Powered by OpenAlex under CC0 license.

Back to research

Relational Benefits in Services Industries: The Customer's Perspective

19982,342 citationsJournal Article

Authors

Kevin P. Gwinner · East Carolina University

Dwayne D. Gremler · University of Idaho

M. J. Bitner · Arizona State University

Topics & Keywords

Customer Service Quality and Loyalty Cognitive and psychological constructs research Service and Product Innovation

UN Sustainable Development Goals

Decent work and economic growth

Publication Details

Published in: Journal of the Academy of Marketing Science

Volume 26, Issue 2, pp. 101-114

DOI: 10.1177/0092070398262002

Field-Weighted Citation Impact: 52.28

Relational Benefits in Services Industries: The Customer's Perspective | Researchclopedia