Making customer-centered design work for teams

1993238 citationsJournal Articlebronze Open Access

Authors

Abstract

uilding today's systems requires a more intimate understanding of users' work than ever before. Computers are smaller and more common and interfaces are more powerful. Today, many users of computers neither know nor wish to learn how computers operate--they merely wish to get their jobs done.

Topics & Keywords

Usability and User Interface Design Software Engineering Techniques and Practices Information Systems Theories and Implementation

UN Sustainable Development Goals

Industry, innovation and infrastructure

Publication Details

Published in: Communications of the ACM

Volume 36, Issue 10, pp. 92-103

DOI: 10.1145/163430.164050

Field-Weighted Citation Impact: 13.30