A brief questionnaire for assessing patient healthcare experiences in low-income settings

201196 citationsJournal Article

Authors

Tashonna R. Webster · Yale University

Jeannie Mantopoulos · Yale University

E. Jackson · Yale University

Heather Cole-Lewis · Yale University

Lillian Kidane

S. Kebede · Johns Hopkins University

Yonas Abebe

Ruth Lawson

Elizabeth H. Bradley

Abstract

The I-PAHC on O-PAHC questionnaires can be useful in assessing patients' evaluations of care delivery in low-income settings. The questionnaires are brief and can be integrated into health systems strengthening efforts with the support of leadership at the health facility and the country levels.

Topics & Keywords

Patient Satisfaction in Healthcare Customer Service Quality and Loyalty Healthcare Policy and Management

UN Sustainable Development Goals

No poverty

Publication Details

Published in: International Journal for Quality in Health Care

Volume 23, Issue 3, pp. 258-268

DOI: 10.1093/intqhc/mzr019

Field-Weighted Citation Impact: 3.07