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Consumers' trust of salesperson and manufacturer: an empirical study

2001391 citationsJournal Article

Authors

Mary Susan Kennedy

Linda Ferrell · University of Northern Colorado

Debbie Thorne LeClair · Mississippi State University

Topics & Keywords

Customer Service Quality and Loyalty Ethics in Business and Education Consumer Behavior in Brand Consumption and Identification

Publication Details

Published in: Journal of Business Research

Volume 51, Issue 1, pp. 73-86

DOI: 10.1016/s0148-2963(99)00039-9

Field-Weighted Citation Impact: 12.36

Consumers' trust of salesperson and manufacturer: an empirical study | Researchclopedia