SOCIAL CAPITAL AND VALUE CREATION: THE ROLE OF INTRAFIRM NETWORKS.

19985,580 citationsJournal Article

Authors

W.C. Tsai · Pennsylvania State University

Sumantra Ghoshal · London Business School

Abstract

Using data collected from multiple respondents in all the business units of a large multinational electronics company, we examined the relationships both among the structural, relational, and cogni...

Topics & Keywords

Customer Service Quality and Loyalty Social Capital and Networks Business Strategy and Innovation

UN Sustainable Development Goals

Decent work and economic growth

Publication Details

Published in: Academy of Management Journal

Volume 41, Issue 4, pp. 464-476

DOI: 10.2307/257085

Field-Weighted Citation Impact: 32.22