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Quality, satisfaction and behavioral intentions

20002,584 citationsJournal Article

Authors

Dwayne Baker · Arizona State University

John L. Crompton · Texas A&M University

Topics & Keywords

Customer Service Quality and Loyalty Wine Industry and Tourism Psychology of Social Influence

UN Sustainable Development Goals

Decent work and economic growth

Publication Details

Published in: Annals of Tourism Research

Volume 27, Issue 3, pp. 785-804

DOI: 10.1016/s0160-7383(99)00108-5

Field-Weighted Citation Impact: 10.20

Quality, satisfaction and behavioral intentions | Researchclopedia