Exploratory factor analysis of advanced traveller online services

Increasing usage of technology in various government services is resulting in novel applications for augmenting the efficiency and convenience of citizen-related services. Studies that measure the effects of such provisions play an important role in disseminating the expectations from these services. This study evaluates one of such digital deliveries (i.e., ATIS) to objectively and subjectively examine the performances in satisfying the information needs of citizens. Online surveys in two US metropolitan cities, Los Angeles (n = 155) and Minneapolis (n = 246), were conducted. This study details the exploratory factor analysis that was conducted and compares it with the confirmatory analysis that had been conducted in the earlier stages of this research. In general the results were consistent, though the factor loadings were more closely aligned with the confirmatory analysis for Minneapolis, though markedly less so for the Los Angeles survey respondents. Such differences may be due to the larger transit usage of the Minnesota sample, as well as differences in sociodemographic characteristics.