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Customer satisfaction measurement practice in Taiwan hotels

2004165 citationsJournal Article

Authors

Allan Yen-Lun Su · National Kaohsiung University of Hospitality and Tourism

Topics & Keywords

Customer Service Quality and Loyalty Consumer Retail Behavior Studies Consumer Behavior in Brand Consumption and Identification

UN Sustainable Development Goals

Industry, innovation and infrastructure

Publication Details

Published in: International Journal of Hospitality Management

Volume 23, Issue 4, pp. 397-408

DOI: 10.1016/j.ijhm.2004.02.002

Field-Weighted Citation Impact: 6.82

Customer satisfaction measurement practice in Taiwan hotels | Researchclopedia