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Predicting e-services adoption: a perceived risk facets perspective

20033,068 citationsJournal Article

Authors

Mauricio Featherman · Washington State University

Paul A. Pavlou · University of Southern California

Topics & Keywords

Technology Adoption and User Behaviour Digital Marketing and Social Media Customer Service Quality and Loyalty

Publication Details

Published in: International Journal of Human-Computer Studies

Volume 59, Issue 4, pp. 451-474

DOI: 10.1016/s1071-5819(03)00111-3

Field-Weighted Citation Impact: 24.79

Predicting e-services adoption: a perceived risk facets perspective | Researchclopedia