Effecting operational improvement through inter‐organisational action learning

Describes the National Action Learning Programme (NALP) and summarises some of the key attributes of the NALP approach that has helped to effect operational improvement in well‐established organisations. The programme represented an inter‐organisational action learning response to the need for organisations as well as individuals to acquire a capacity for operational improvement in the face of exponential rates of change. The establishment of a learning network, self‐assessment, feedback, action planning and evaluation of plans, action learning and reflection cycles, evaluation and distillation of learning emerged as key elements of the approach. Reflects in some detail on the experience of firms participating in one of the learning networks.