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KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY

1993774 citationsJournal Article

Authors

Christopher A. Berger

Davi da Silva Böger

Topics & Keywords

Big Data and Business Intelligence Advanced Research in Systems and Signal Processing Enterprise Management and Information Systems

Publication Details

Published in: Medical Entomology and Zoology

Volume 2, Issue 4, pp. 3-35

Field-Weighted Citation Impact: 1.36

KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY | Researchclopedia