Some Correlates of Experienced Job Stress: A Boundary Role Study.

1979196 citationsJournal Article

Authors

John J. Parkington · Social Security Office (Thailand)

Abstract

Bank branch employees and customers from 23 branches of a large commercial bank responded to questionnaires designed to assess issues regarding employee perceptions of management's orientation to s...

Topics & Keywords

Human Behavior and Motivation Customer Service Quality and Loyalty Educational Management and Quality

UN Sustainable Development Goals

Decent work and economic growth

Publication Details

Published in: Academy of Management Journal

Volume 22, Issue 2, pp. 270-281

DOI: 10.2307/255589

Field-Weighted Citation Impact: 6.08