Turning robotic process automation into commercial success – Case OpusCapita

OpusCapita Group is a Finnish company offering financial processes and outsourcing services to medium-sized companies and large corporations. OpusCapita particularly focuses on comprehensive Purchase-to-Pay and Order-to-Cash processes. In hopes to stay ahead of the curve in financial process automation, OpusCapita is betting on Robotic Process Automation (RPA). This teaching case presents challenges faced by Mr. Petri Karjalainen, Senior Vice President at OpusCapita Group, who is looking for ways to introduce RPA to the market, and provide added value to new and existing customers.