Analiza preferencji pacjentów dotyczących e-usług w ochronie zdrowia

The aim of this study is to determine the patients' preferences in relation to implemented healthcare e-services. To measure and evaluate the interests of patients in healthcare e-services the indicator was determined. This indicator was calculated for various age groups basing on the results of survey research (PAPI). E-services were found as an important ingredient of healthcare system by vast majority of respondents except the elderly people who expressed low interest in e-services. Nevertheless, e-services cannot replace the traditional channels of communication which is supposed to remain crucial and still desired. Moreover, the recommendations for healthcare providers were presented.