First Steps towards the Emergence of Emotions in Interaction Design

As we enter in a new era of Big Data, the volume of data raises new challenges in Business Intelligence (BI). Currently, to make a proper decision, users must interact with complex massive data through sophisticated BI software. In addition, the rise of technology and fierce marketing competition increasingly requires taking into account the user's subjective part of the needs, including emotion. Although this study focuses on BI tools, we take the general view of the context of use, and we aim to qualify interaction. Our objective is to study the various factors that may make emerging emotions in the scope of interactive tasks, and to improve their consideration in the design of users centred interactive information systems.