Usability of the Parcel Lockers from the Customer Perspective – The Research in Polish Cities

The growth of B2C e-commerce market results in the increase of importance of last mile deliveries in the city area. Due to e-commerce's generic specificity, functioning of the deliveries in e-commerce on B2C market is based on home deliveries. Due to influence on the growing demand for deliveries, which consequently could have the impact on traffic and congestion problem as well as city environment, it is important to look for the alternative measures, which will help to reduce this negative impact. In recent years a very interesting and popular solution became parcel lockers as the efficient last mile delivery system. This paper is focused on the assessment of usability of this measure based on the example of InPost company system.