Classifying Emotions in Customer Support Dialogues in Social Media

201637 citationsJournal Articlegold Open Access

Authors

Jonathan Herzig · IBM Research - Haifa

Guy Feigenblat · IBM Research - Haifa

Michal Shmueli-Scheuer · IBM Research - Haifa

David Konopnicki · IBM Research - Haifa

Anat Rafaeli · Technion – Israel Institute of Technology

Daniel Altman · Technion – Israel Institute of Technology

David I. Spivak

Abstract

Jonathan Herzig, Guy Feigenblat, Michal Shmueli-Scheuer, David Konopnicki, Anat Rafaeli, Daniel Altman, David Spivak. Proceedings of the 17th Annual Meeting of the Special Interest Group on Discourse and Dialogue. 2016.

Topics & Keywords

Sentiment Analysis and Opinion Mining Digital Communication and Language Mental Health via Writing

UN Sustainable Development Goals

Reduced inequalities

Publication Details

DOI: 10.18653/v1/w16-3609

Field-Weighted Citation Impact: 6.86