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NPS — The One Measure You Really Need to Grow?

201710 citationsJournal Article

Authors

Martin Artz · Frankfurt School of Finance & Management

Topics & Keywords

Quality and Supply Management Healthcare Policy and Management Efficiency Analysis Using DEA

Publication Details

Published in: Controlling & Management Review

Volume 61, Issue 1, pp. 32-38

DOI: 10.1007/s12176-017-0002-x

Field-Weighted Citation Impact: 1.52

NPS — The One Measure You Really Need to Grow? | Researchclopedia