Customer-Centric Service Provider Architecture for the R&E Community

The need for customer-centric agile integrated environment offered in an on-demand self-service manner challenges the traditional R&E operations support systems. The service provider architecture proposed in this paper aims to satisfy end-user's requirements by providing a coordinated provisioning of virtualized resources through automation. Empowered by the establishment of open collaborative partnerships it offers expansion of the service catalog with multi-domain solutions based on standardized interoperability between R&E and commercial CSPs. The benefits of the approach are presented via a cloud based case study service that is transformed from a traditional silo to a business process modeled service with added values.