Researchclopedia

Research Researchers Institutions Topics Submit About

Command Palette

Search for a command to run...

Researchclopedia

Research Researchers Institutions About

© 2026 Researchclopedia. Powered by OpenAlex under CC0 license.

Back to research

The impact of virtual mirroring on customer satisfaction

201755 citationsJournal Articlegreen Open Access

Authors

Peter A. Gloor · IIT@MIT

Andrea Fronzetti Colladon · University of Rome Tor Vergata

Gianni Giacomelli · Genpact (United States)

Tejasvita Saran

Francesca Grippa · Northeastern University

Topics & Keywords

Knowledge Management and Sharing Job Satisfaction and Organizational Behavior Customer Service Quality and Loyalty

Publication Details

Published in: Journal of Business Research

Volume 75, pp. 67-76

DOI: 10.1016/j.jbusres.2017.02.010

Field-Weighted Citation Impact: 14.66

The impact of virtual mirroring on customer satisfaction | Researchclopedia